Find answers to common questions about the Safiri by Citrus School Account
The School account is a dedicated platform designed to streamline school transport management. It enables administrators to efficiently manage student, parent, and driver profiles, configure routes and schedules, and monitor real-time transport activities. The account also provides tools for fee management, secure communication, and safety tracking to ensure transparent and effective oversight of student transportation.
To register, visit the Safiri by Citrus website and navigate to the School account registration page. Fill in the required details, including your school's name, contact information, accreditation details, and administrator information. After submitting your registration, you will receive an email verification to activate your account.
Navigate to the School Account section of the Safiri by Citrus website
Enter your institution's official name as registered
Enter the school's primary contact details
Include any relevant accreditation or registration information
Enter details for the primary account administrator
Check your email and follow the verification link to activate your account
School accounts are intended for authorized personnel responsible for managing school transport. Only representatives of schools or educational institutions who have the legal authority to enter into contracts are eligible to register for a School account.
If you're unsure about your eligibility, please contact our support team for guidance at support@citruslabs.co.ke.
The School account dashboard offers a comprehensive suite of features designed to streamline school transport management:
Sample view of the Safiri by Citrus School Account Dashboard
Safiri by Citrus employs robust security measures to protect all data within the School account:
All data is encrypted both in transit and at rest, ensuring that sensitive information remains secure.
Data is stored on secure, enterprise-grade cloud infrastructure with multiple redundancies.
Access to data is strictly controlled based on user roles and permissions.
We conduct ongoing security assessments to identify and address potential vulnerabilities.
Our platform complies with all relevant Kenyan data protection regulations.
Yes, the School account is designed to manage multiple student profiles. This feature enables administrators to easily oversee transport arrangements for all students, track attendance, and manage fee structures for each student or class.
You can organize students by grade, class, or transport route for easier management and reporting.
The School account includes integrated fee management tools that allow administrators to set transport fee structures, generate invoices, and track payments. The system also supports automated reminders for outstanding payments, ensuring efficient financial administration.
Create customized fee structures based on routes, distance, or service levels
Create and distribute professional invoices to parents or guardians
Monitor payment status and maintain financial records
Send scheduled reminders for upcoming or overdue payments
School account users have access to comprehensive support resources to ensure a smooth experience with the platform:
Our support team is available Monday to Friday, 8:00 AM to 6:00 PM EAT. Emergency support is available 24/7 for critical issues.
All significant updates, feature enhancements, and policy changes are communicated to School account users via email and through prominent notices on the dashboard. Regular newsletters and updates are also provided to keep users informed about the latest developments.
You can manage your communication preferences in the Account Settings section of your dashboard.
The School account dashboard includes an integrated communication center where administrators can send messages, issue alerts, and manage group communications. This ensures that all stakeholders remain informed about transport schedules, route changes, and any emergency notifications.
Send private messages to individual parents or drivers
Create and manage groups based on routes, classes, or other criteria
Broadcast important information to all users or selected groups
Send high-priority notifications for urgent situations
If you experience technical issues or system downtime, please use the Support Ticket System or contact our live support. Citrus Labs Limited is committed to maintaining high system uptime and will promptly address any issues to minimize disruption to your operations.
Visit our status page to see if there are any known issues or scheduled maintenance
Use the in-app chat feature to speak with a support agent immediately
For complex issues, create a detailed support ticket with screenshots if possible
For critical issues affecting operations, call our emergency support line
Safiri by Citrus maintains a 99.9% uptime guarantee, with scheduled maintenance performed during off-peak hours to minimize disruption.
Yes, Citrus Labs Limited offers onboarding sessions and training resources to help administrators fully leverage the features of the School account. Training materials include tutorials, user guides, and live demonstrations.
Personalized sessions with our training team to get you started
Comprehensive documentation on all platform features
Step-by-step video guides for common tasks and processes
Detailed written instructions and best practices
Scheduled webinars and demos of platform features
If you couldn't find the answer you were looking for, our support team is here to help.
With Safiri by Citrus, you can streamline operations, enhance safety, and improve communication—all from one powerful platform.